Do I need a doctor’s referral?
No, we can treat self referred patients. If you wish to claim through your insurance, you should contact them first to gain authorisation.
Is Barbican Physio recognised by insurers?
Yes, we are currently recognised by all insurers. But if you wish to claim, you may not be able to gain authorisation online or through an app: you may need to call them. (Insurers may have preferred providers.)
Which physiotherapist should I see?
All of our physios treat any MSK conditions, but please call or email if you’d like someone with a particular interest and expertise in your problem area, and take a look at our physio bios for more information.
How soon can I be seen?
We usually offer appointments the same day or next. Do have a look on our online booking tab, but contact us by phone or email if we don’t have what you need, as we will accommodate extras if we can.
What are your standard rates?
Our rates are reviewed every September and are currently £92 for an initial appointment of 45 minutes, and £70.50 for half an hour initial or follow up.
Should I bring anything?
The physiotherapist will need to be able to examine the injured part: so please bring shorts and / or a vest if you would like to.
What is your privacy policy?
Under data protection law, you, if you have sent an email containing personal data to Barbican Physiotherapy Clinic Ltd, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice. If you book in for treatment, there is a more comprehensive privacy policy that will be sent to you, and you will be asked to consent to various aspects of data processing when you attend for treatment.
Who we are
We are Barbican Physiotherapy Clinic Ltd, 1 The Postern, Wood Street, London EC2Y 8BJ, telephone number 0207 606 6530, email address info@barbicanphysio.co.uk. For the purposes of processing your personal data we are the controller.
Data Protection Officer
As we record and use sensitive data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer, Susan Nourse, who is your first point of contact for any matters regarding your personal data we process. She can be contacted on 0207 606 6530, their email address is sue@barbicanphysio.co.uk and her postal address is given above.
The Personal Data We Process and What We Do with It
We process any information that you provide in order to respond to your enquiry. If you subsequently make an appointment, your details will be stored on our practice management software. The following categories of personal data may be collected in advance of your attendance: name, company name, address, telephone numbers, e-mail address, date of birth, payment / insurance details, and correspondence regarding your condition. This is stored online, encrypted, on a hosted server based in Northern Ireland. Access to this data is limited to licensed computers which are additionally protected by individual sign in details and 10+ alphanumeric passwords.
Sharing Your Personal Data
We will only share your details with your explicit consent. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU. When you attend for your session, you will be given a consent form to complete with your personal details and to sign to consent to treatment. This form will also ask for your explicit consent to share your details in other circumstances.
Retaining Your Personal Data
The data stored on our practice management system and email server will be kept permanently on our database unless you request to have it removed.
Your Rights
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
- You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
- If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
- If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above
- If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.
- Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.
Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.
Should You Wish to Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.