FREQUENTLY ASKED QUESTIONS

+ Do I have to be referred by a doctor or doctors?

No, physiotherapists can assess and treat without referral by a doctor. However most health insurers require a doctors referral before they authorise cover of fees. Some only require a phone call. We stress that patients must contact their individual policy provider to confirm their cover.

+ How much is the charge for a physiotherapy visit and will my medical insurance cover the cost?

We would recommend that you book a 45 minute session initially, so that we have enough time to fully assess and treat the condition. If you only need half an hour, we will only treat for half an hour and you will only be billed for half an hour. If you know that your problem is simple, eg a sprained ankle, or you would only like a 30 minute appointment for any other reason, we are very happy for you to only book 30 minutes. The standard fee from September 1st 2017 for self paying patients is £85 for a 45 minute appointment and £66 for 30 minutes, including follow up appointments.  We have agreements with all of the major insurance companies, but it is necessary for you to get the treatment authorised first.

+ How soon can I be seen by a physiotherapist?

We aim to offer treatment as soon as possible (on that day if required) or at your convenience.

+ How many treatments will I need?

The number of treatments will vary depending on the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan.

+ Can physiotherapists manipulate?

Yes, a chartered physiotherapist with post graduate training is qualified to manipulate. All of our physios have postgraduate training in manipulation.

+ What do I bring along?

Be prepared to provide your previous medical or surgical history. If you have them and if they are relevant bring X-rays, scan/MRI reports, any referral letter and list of any medication. You may wish to bring shorts and tshirt.

+ Where are you located?

1 The Postern, Wood Street, Barbican, London. EC2Y 8BJ
(corner of Wood St. and Fore St.)

Click here for maps to get to us

+ How do I make an appointment?

Call 020 7606 6530 or

+ What is your privacy policy?

Privacy Notice

What is a Privacy Notice?

Under data protection law, you, if you have sent an email containing personal data to Barbican Physiotherapy Clinic Ltd, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice. If you book in for treatment, there is a more comprehensive privacy policy that will be sent to you, and you will be asked to consent to various aspects of data processing when you attend for treatment.

Who we are

We are Barbican Physiotherapy Clinic Ltd, 1 The Postern, Wood Street, London EC2Y 8BJ, telephone number 0207 606 6530, email address . For the purposes of processing your personal data we are the controller.

Data Protection Officer

As we record and use sensitive data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer, Susan Nourse, who is your first point of contact for any matters regarding your personal data we process. She can be contacted on 0207 606 6530, their email address is and her postal address is given above.

The Personal Data We Process and What We Do with It

We process any information that you provide in order to respond to your enquiry. If you subsequently make an appointment, your details will be stored on our practice management software. The following categories of personal data may be collected in advance of your attendance: name, company name, address, telephone numbers, e-mail address, date of birth, payment / insurance details, and correspondence regarding your condition. This is stored online, encrypted, on a hosted server based in Northern Ireland. Access to this data is limited to licensed computers which are additionally protected by individual sign in details and 10+ alphanumeric passwords.

Sharing Your Personal Data

We will only share your details with your explicit consent. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU. When you attend for your session, you will be given a consent form to complete with your personal details and to sign to consent to treatment. This form will also ask for your explicit consent to share your details in other circumstances.

Retaining Your Personal Data

The data stored on our practice management system and email server will be kept permanently on our database unless you request to have it removed.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

  1. You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
  2. If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
  3. If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above
  4. If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.
  5. Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.